Organizations leveraging cloud-based infrastructure and services have a unique challenge managing and maintaining systems and applications based in one or more externally managed datacenters, limited physically access, and distributed IT services. Covestic works with the leading cloud technology providers to integrate their solutions with common monitoring and operations tools such as Microsoft Operations Center and ServiceNow. In addition, the Covestic Cloud Operations solution leverages our expertise in ITIL-based operations management to bring the full capabilities of IT Service Management to your Cloud-based services.
Covestic can assist in monitoring and maintaining your organization’s Cloud-based IT services using the latest in systems monitoring and management frameworks, runbook automation, and service management metrics and utilization reporting. Organizations that proactively manage their internal and Cloud-based services in an integrated service management solution report reduced downtime and end-user issues, reduced IT costs and support overhead, and faster response time to business initiatives and change requests.