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SERVICENOW SOLUTIONS

Covestic is a recognized ServiceNow® Training, Design and Technology Partner, delivering a comprehensive suite of service offerings based on our deep expertise in ITSM, IT operations and the ServiceNow platform. As a ServiceNow authorized partner, our innovative process and service-focused solution model offers a perfect complement to ServiceNow's progressive on-demand IT Service Management solutions. ServiceNow is the complete package at a fraction of the total cost of ownership of traditional solutions.

ServiceNow provides a complete service management package for IT, HR, Field Service, Facilities Service, Legal Service, and Finance at a fraction of the total cost of ownership of traditional integration solutions. ServiceNow is a Platform as a Service (PaaS); therefore the options for tailored, integrated applications are virtually limitless.

Together with Covestic, ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we enable you to focus on creating a modern work environment. Our service model defines, structures, and automates the flow of work, removing cumbersome email and spreadsheets, so customers can streamline the delivery and management of services.

Introducing the Customer Service Management Platform

Historically, CRM solutions have treated customer service management as a one-size-fits-all after thought. Traditional CRM solutions provide generic fulfillment transactions coupled with oversimplified case management that result in diminishing customer satisfaction with confusing web interfaces, long wait times, and poor prioritization of tickets and escalations

The ServiceNow customer service management platform in concert with Covestic, optimizes your customer service and support functions and includes an end-to-end service management solution. By building on ITIL service management framework, the Covestic tailored ServiceNow solution provides incident, problem, change, configuration, and work order management, in a structured service catalog with powerful reporting capabilities in a easy to use web portal.

The Covestic Commitment

Covestic “solutions” with you to provide a ServiceNow implementation meeting your exact business goals, in the cloud and at a fraction of the cost of traditional solutions. Our tenured, experienced ServiceNow consultants focus on exemplary service from start to finish, listening as they work alongside you, assessing current state processes and tools to help define your business requirements. Once integration requirements are defined, overall architecture and implementation plans are developed based on your needs and business objectives.

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